Edit Job

Job Title Description

1. Windows Support:
- Troubleshooting issues with Windows operating systems (Windows 10/11, Windows Server).
- Installing, configuring, and managing Windows applications.
- Providing support for Active Directory (user creation, password reset, basic permissions management).
- Basic knowledge of Group Policy for configuration and troubleshooting.
- Experience in back-Up tools & Windows Server administrator.
- Familiarity with common software tools like Office 365, antivirus programs, and remote support tools.
- Basic M365 Server.

2. Basic Networking:
- Understanding IP addressing, subnetting, and basic routing concepts.
- Configuring and troubleshooting LAN and Wi-Fi connectivity issues.
- Basic knowledge of DNS, DHCP, and TCP/IP protocols.
- Familiarity with common networking devices like switches and routers (e.g., knowing how to check connectivity or reset devices as per instructions).
- Basic firewall and VPN knowledge to assist in troubleshooting user connectivity.

3. Ticketing and Documentation:
-Using ticketing systems to manage and log support requests (e.g., ServiceNow, Jira)
-Maintaining accurate records of resolved issues for future reference.

4. Communication Skills:
-Clear and effective communication with end-users to understand and resolve issues.
-Ability to work under supervision and escalate issues to L2/L3 support as needed.

Category Email Salary Location Company Name Contact Number Website Job Image