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Job Title Description

·Manage and resolve desktop hardware issues efficiently.
·Perform installation and configuration of laptops, including Windows OS and required software.
·Troubleshoot Layer 1 IT infrastructure issues (cabling, connectivity, ports, etc.).
·Deliver prompt help desk support to resolve user queries and concerns.
·Diagnose and fix wireless connectivity and printer-related issues, including setup and configuration.
·Use diagnostic tools to identify and remediate system performance issues.
·Provide technical assistance to internal users via phone, email, or in person, ensuring timely issue resolution.
·Install, configure, and troubleshoot computer hardware, software, and peripheral devices (desktops, laptops, printers, mobile devices).
·Identify and resolve technical issues related to operating systems, applications, and network connectivity, escalating complex problems as needed.
·Prepare and set up conference rooms for meetings and events.
·Configure email on mobile devices, laptops, and desktops, and manage user migrations between PCs.
·Collaborate with the IT team to address recurring issues and implement solutions that enhance system performance.

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