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• Provide first-line support for desktop and laptop hardware, operating systems, and software applications. • Diagnose and resolve technical issues related to computer hardware, software, network, and peripherals. • Install, configure, and maintain desktop systems, software, and hardware. • Perform software updates and system patches to ensure that devices are up to date and secure. • Set up and configure new workstations for employees, including installing operating systems, applications, and security software. • Provide remote and on-site support to end-users, answering questions and troubleshooting issues via phone, email, and in-person. • Manage user accounts and permissions for internal systems and applications. • Troubleshoot and resolve issues with email, printing, connectivity, and network services. • Maintain and track inventory of desktop hardware, peripherals, and software. • Document technical issues, solutions, and changes in a knowledge base. • Collaborate with IT teams to ensure that all issues are resolved in a timely manner. • Provide training and guidance to end-users regarding system functionality and best practices. • Participate in projects related to system upgrades, migrations, and new software implementations.
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