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Provide first-level technical support to staff via phone, email, or in person Diagnose and troubleshoot hardware, software, and network issues Install, configure, and maintain computers, printers, and other IT equipment Assist in setting up user accounts, passwords, and access rights Monitor system performance and perform regular maintenance Support IT projects and upgrades as required Document technical procedures and solutions for future reference Qualifications: Diploma or Degree in Information Technology or related field Proven experience in IT support or helpdesk role Strong knowledge of Windows OS, MS Office, and basic networking Good problem-solving skills with a customer-focused attitude Ability to work independently and as part of a team
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